Legal
Project Terms
AI-assisted delivery
isiomedia delivers all services with the support of artificial intelligence. This includes project analysis, review of documents, and the creation of design and marketing materials. Content provided by the client (texts, photos, logos, brand materials) will be processed by AI systems. By commissioning a project, the client expressly agrees to this approach.
Data & Privacy
Only data provided by the client or publicly available data is processed. The legal basis is the performance of a contract pursuant to GDPR. Further details are set out in the privacy policy.
Usage Rights
Upon full payment, the client receives unrestricted usage rights to all created content for the agreed purposes. As content is created with the support of AI systems, no copyright warranty vis-à-vis third parties is provided. isiomedia accepts no liability for third-party claims.
Liability
isiomedia is liable for the diligent delivery of the agreed services. Liability for consequential damages or lost profits is excluded. No responsibility is accepted for the accuracy or legality of content provided by the client.
Pricing
Stated prices are indicative net amounts plus applicable VAT. Individual quotes are prepared on the basis of the respective project scope.
Client Cooperation
The client shall provide necessary documents, materials, access and feedback promptly. Delays caused by missing or late client input have no effect on the fee entitlement.
Acceptance
Delivered content, drafts and work results are deemed approved unless the client notifies isiomedia in writing of specific defects within 5 working days of receipt.
Payment Terms
Work commences upon receipt of payment or an agreed deposit. isiomedia reserves the right to pause work until all payments and required materials have been received in full. In the event of late payment, work will be paused.
AI Tools and Third-Party Data
If the client provides data containing personal information of third parties, the client is solely responsible for informing those persons in advance about the processing by AI systems. isiomedia accepts no liability in this regard.
Revisions
Two rounds of revisions per service package are included in the agreed project price. Further change requests that go beyond factual corrections or extend the original project scope will be invoiced separately on a time-and-materials basis.
Training & Workshops
For booked training sessions and workshops, cancellations are free of charge up to five working days before the agreed date. Cancellations after this point will be invoiced at the full agreed fee. Rescheduling is possible by agreement, subject to availability.